Choosing the right packaging supplier is essential if you want your business to be successful.  Whether you’re a small business choosing your first supplier, or whether you’re a large organization looking to change who you order your materials from, finding someone who can meet your requirements can be daunting. One way for you to make things easier on yourself would be for you to ask the right questions, so you can get the answers you’re looking for.

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How Large is the Product Range?

It’s important to make sure that your supplier has a large product range that's consistent in quality. Do they offer everything you need to consolidate the suppliers you go through? How often are their products restocked? Are they able to source different sizes should you need them? Having a good understanding of what you can get, and what you need is key if you want to find the right supplier. When asking this question, be sure to avoid companies that have limited ranges, who aren’t willing to advise you, or who clearly have variations in quality across different product lines.

When you come to us at Ozpack, you’ll notice that we have our own warehouse with stock levels updated daily. We also have new shipments coming in every week, to ensure that our commercial clients always have access to the packaging materials they need. 

What Experience Does the Supplier Have?

You also need to ask the supplier how experienced they are. You need someone who can recommend the right packaging, as well as someone who understands the industry you work in. They should understand the challenges you’re facing, and the pain points you’re trying to overcome. If you can ensure this, you can expect cost-effective solutions that tick all of the right boxes. 

We’re proud to say we’re one of the most reliable packaging suppliers in the business. We can provide everything from mailing sachets to padded envelopes and cartons, so as your business scales, you can count on us to keep up with your current demand, as well as any new product lines you may go on to explore. 

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What’s the Cost of Shipping?

Pricing is so important when choosing a packaging supplier. Make sure you take into account soft costs and don’t compromise quality. Even if it results in a cheaper deal for you, your customers will be the ones who pay for it. When choosing a shipping supplier, avoid companies that have steep shipping costs, have excessive minimum orders, or don’t tell you clearly how much your delivery is going to cost.

We have our own manufacturing facility, which helps to keep our prices very competitive. We eliminate the middleman, which helps to reduce the cost significantly. As we are in full control over the manufacturing process, we also can ensure consistent quality across every single box, packet, and mailing wallet. 

What are the Shipping Terms?

Even if a company has a huge range of packaging supplies, that doesn’t mean that they’re going to provide you with what you need, when you need it. Even a slight delay in receiving your packaging materials could lead to a financial loss and lower customer satisfaction. When deciding which packaging supplier to go through, make sure that you're aware of the expected delivery times, and if they can send the products out within a reasonable timeframe. Avoid suppliers who don’t offer delivery timeframes, or who aren’t clear on their shipping terms.

Here at Ozpack, we are located in New South Wales. If you’re based here, we can offer you discounted shipping rates. You can also expect to receive your delivery in as little as 3 days, which means you will always have the materials you need to continue running your business at maximum efficiency. We also offer express delivery, and pick-up options, if you’re in the local area.

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Do they Have Good Customer Service?

A crucial point to consider when choosing a packaging company is their customer service. You need to know what to expect in terms of their response time, and you also need to know if there are multiple ways to get in touch with the company.

We know how important it is for you to get the support you need if there is ever an issue. That’s why we offer an SMS number you can text: +61 483 948 100, along with an email address and a live chat option. We also have a social media page you can follow us on, which you can find here.

What’s the Company’s Reputation Like?

Online reviews are a key indicator in regards to how reputable a company is. Establishing trust and cultivating relationships takes both time and dedication. If a supplier is known as being reputable and if they have been in the business for a very long time then this is a good indicator that they can be trusted. Be sure to avoid companies with low reviews, or reviews that look to be fake.

Here at Ozpack, we understand how important it is for you to find someone who you can count on, and that’s why we will do everything we can to offer the packing materials you need, without compromise. We have been in the business for years and invested heavily in our products. That’s why you know you can trust us to provide you with the experience you’re looking for.

Do they Offer Sustainable Packaging?

The world we live in is very environmentally focused. The packaging products you use, reflect your brand, so it's important to stay ahead of the curve and to make sure that you have options regarding this. 

At Ozpack, we have a huge range of sustainable choices for you to choose from. This includes egg cartons, kraft paper, card mailers, and shipping bags, so you can count on us to provide anything you need. 

So as you can see, choosing the right packaging supplier can be difficult, but when you come to us, we have the ability to not only meet your expectations but also exceed them. We have years of experience, our own manufacturing facility, and plenty of environmentally friendly products to choose from. We also have the option of offering reduced shipping costs if you live in the New South Wales area, along with pick-up options if you’re in a hurry and don't want to wait for the courier.

With a focus on customer service, it’s no wonder we’re the top packaging supplier in Sydney.